Question 1

What is a VIN?

Accepted Answer

A Vehicle Identification Number (VIN) is a unique 17-character code assigned to every vehicle. It encodes information about the manufacturer, model, engine, safety features, and production details. You can find it on the driver-side dashboard (visible through the windshield) or on the driver door jamb sticker.

Question 2

Where does the data come from?

Accepted Answer

All vehicle data comes from the U.S. National Highway Traffic Safety Administration (NHTSA), the federal agency responsible for motor vehicle safety. Recalls, complaints, and safety ratings are all official government records.

Question 3

Is the VIN lookup really free?

Accepted Answer

Yes! You get 3 free full VIN lookups when you create an account. Each lookup includes vehicle specs, recall count, and basic safety info. The full AI report with detailed recall analysis, complaint breakdown, and buy/avoid recommendation requires a paid plan or single report purchase.

Question 4

What does the AI report include?

Accepted Answer

The AI report analyzes the vehicle's recall history, consumer complaints, safety ratings, and specifications to generate a plain-English assessment. It includes a vehicle overview, safety assessment, known issues summary, pricing insight, and a final buy/caution/avoid verdict.

Question 5

How accurate is the data?

Accepted Answer

The vehicle specs come directly from manufacturer submissions to NHTSA and are highly accurate. Recall and complaint data is official government records. The AI analysis is an interpretation tool — we recommend using it alongside a professional pre-purchase inspection.

Question 6

Does this work for non-US vehicles?

Accepted Answer

The NHTSA database covers all vehicles sold in the United States since 1981. Vehicles manufactured exclusively for other markets may not be in the database. The VIN decode will still work for the basic manufacturer/model information encoded in the first characters.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards (via Stripe), PayPal, and cryptocurrency (USDT). All payments are processed securely through their respective platforms.

Question 8

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime. Your access continues until the end of your billing period. No refunds for partial periods.

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